Poor Retrieval Quality is killing Enterprise AI Projects in Pharma and Finance (but fine-tuned embedding models can help)
Enterprises across industries are building Retrieval-Augmented Generation (RAG) systems to help employees query their internal knowledge bases and get precise, context-aware answers. But a critical bottleneck continues to derail many of these projects — poor retrieval quality. When a RAG system retrieves irrelevant or incomplete context, the large language model (LLM) generates inaccurate or vague […]
How Banks Can Unlock Growth with AI-Powered Member Experiences
Financial services are at a crossroads. Legacy systems weigh down operations while member expectations are rising. For banks and credit unions, the path forward is clear: modernize the member journey with AI. At SmartBots, we’ve launched our Accelerator program to help financial leaders move from reactive service to proactive, data-driven engagement — quickly, securely, and […]
Secure Payments with Agentic AI Telecom Payments Processing Solution
In partnership with SmartBots, AeroNet, Puerto Rico’s leading telecom service provider, launched an AI-powered voice agent that handles payment processing and outbound reminders with complete autonomy—ensuring PCI DSS compliance, bilingual support, and seamless integration with their custom CRM. The result: a dramatic reduction in manual workload, enhanced security, and actionable analytics that drive continuous business […]